An order list should tell you what needs attention next. Keep each order up to date and give every stage a clear meaning. When the whole team uses the same routine, it becomes easier to spot a problem before it reaches the customer.
01 / Review before saving
Check the customer details, product variants, quantities, delivery information, and total before creating an order. Use a draft while details are still being agreed.
In Klyro, a draft does not deduct stock. Converting a draft into an order deducts stock, so convert only when the order is ready to proceed. Avoid creating a second order for the same request.
02 / Use statuses consistently
Agree on what Pending, Confirmed, Processing, Shipped, and Delivered mean for your store. For example, use Processing when your team starts preparing the package and Shipped after it has been handed to the delivery service.
Update the status after the corresponding action. Check any payment information separately; a fulfillment status is not proof that a payment has been received.
- Confirm the order details before preparation.
- Check the item and variant before packing.
- Update the status after dispatch.
- Review older pending orders at the start of each day.
03 / Make alerts useful
Order alerts can help you notice newly saved orders. Enable browser notifications in Klyro’s settings on the device you use for store work, then allow notifications when the browser asks.
Use the order list as your source of truth. Delivery of a push notification depends on the browser, device settings, and connectivity. A quiet phone does not guarantee there are no new orders.
Draft orders do not trigger new-order alerts. Klyro’s public storefront checkout is currently disabled; alerts apply to real orders saved through the supported store workflow.
04 / Handle cancellations clearly
Check the situation before cancelling an order, especially if it has already been packed or dispatched. Record the reason and make sure the person handling the customer knows what happened.
Klyro restores the inventory deducted for a cancelled order. Do not add those units back with a second manual adjustment. Review the stock count if goods were damaged or will not return to sellable inventory.
Let an order’s status describe what has actually happened.